LAST HURRAH GROUP GENERAL TERMS AND CONDITIONS OF SALE
PT Last Hurrah Group is a registered PMA PT incorporated Organisation in the Republic of Indonesia and is bound by Indonesian law and tax law. For convenience, all prices listed in this document are in AUD and inclusive of tax. Prices on our website and printed PDF versions of the menu are priced in IDR (Indonesia Rupiah). Conversion rates fluctuate and Last Hurrah reserves the right to requote or reinvoice should the exchange rate change more than 3%. Quotes are valid in line with the terms and conditions of the quote.
Weddings, Recovery & Corporate events have a minimum number of guests, as per the website and the PDF menu. All food and beverage products are chosen based on availability. However, due to weather, supply chain or government regulations, there may be availability and supply issues from time to time. In such a case, we will offer suitable alternatives for your approval at a maximum of 30 days out from your event date.
We require a minimum of 500 watts electricity for kitchen and bar and a minimum of 250 additional watts to be supplied in the case of a buffet dinner setup. This is the responsibility of the guest or wedding planner.
Any event fee or refundable security deposit requested by the venue is the responsibility of the guest or wedding planner.
We do not serve any food items supplied by the guest. We do not serve duty free alcohol.
For all events the number of guests must be finalised prior to the final balance invoice being sent.
No changes to the menu will be accepted less than 30 days prior to the event. Reductions to the number of guests will not be accepted less than 30 days prior to the event.
We cater and provide service based on the final number of guests listed on the final invoice. If vendor staff meals would like to be arranged, this must be finalised and communicated by the event planner to Last Hurrah no later than 30 days prior.
After we complete our site visit, which takes place once the booking is confirmed, if the location is deemed beyond our travel charge range (50km beyond the Canggu district) or outside the Badung Regency and/or access is difficult, a surcharge may be applicable to cover extra labour costs, transport and additional equipment. If we expect that late night delivery of ice and other supplies we replenish throughout the night would be difficult, we will advise the client and/or wedding planner.
In the event of rain and/or inclement weather during event, the client or event planner is responsible for protection for the tables, buffets, food stalls, chairs and service pathway from the kitchen to service area. If the weather forces a change in the Last Hurrah set up, this must be communicated 2 hours prior to our arrival where possible. Once our setup is complete, and a change occurs in regards to our setup, an additional fee will apply for re-setting. This is payable on the day in cash or within 7 working days via bank or credit card payment (surcharges may apply).
In order to be able to offer Free Flow / Unlimited bar packages, we abide by a fair use policy. Please contact us if you would like details.
FOOD & COCKTAIL TASTINGS
Food Tasting pricing is dependent on menu chosen. A flat rate of $85 per person is offered for available menu items. Customisations will incur an additional charge. Tastings include a maximum of 2 canapes, 2 entrees, 2 mains and 2 desserts and 2 cocktails. This fee will be credited to their invoice, should they book with Last Hurrah.
Deposit of 50% is required to block the date and secure your booking. The balance is due 30 days prior to your event date. (21 days for Hens / Bucks) If your event has been booked within the 30 days, full payment is due immediately. Credit card payments are accepted with an additional merchant fee of 2.5%. Late payment penalties apply at a rate of 5% per week of the balance due for invoices paid less than 30 days out. Events will be cancelled if full payment is not received 10 days prior to the event due to raw material sourcing and resourcing restrictions. A valid credit card is required as a security/bond for every event to cover loss, breakage, damage and excess charges. Any additional costs or charges will be communicated to the client prior to payment/charge.
Pay by the month facility and early payment discounts are available under the following conditions:
- a 50% deposit payment is made
- the balance can be distributed over 12 monthly payments
- If your event is more than 12 months in advance, the term cannot exceed 12 payments and must commence 30 days from the date of the initial deposit
- Pay by the month installments are made only via credit card and your card must be saved on file
- Installments will be made on the anniversary date (30 days) of your deposit payment
- Pay by the month is offered only for events exceeding $10,000 AUD in value (or at Last Hurrah Managements discretion).
- Early payment discount is offered at 10% only for food and beverage services and is for payment in full within 1 business days of date of invoice or at the discretion of Last Hurrah
- In the event of a decrease in numbers, and where a credit balance is applicable, the client may choose to select a refund via bank transfer within 14 days of the final guest numbers being accepted by Last Hurrah or;
- The guest may also choose to apply this credit to the bar or food service for additional menu items
- the reduction in numbers is greater than the discount of 10%
- the difference between the 10% discount and the final guest numbers will be credited to the nominated account
- Bank transfer fees are the responsibility of the client. A $22 international transaction surcharge will be applied if payment is made through our Australian Bank account.
For any events booked within 30 days of their event, full payment is required to secure booking. (21 days for Hens / Bucks)
DAMAGE & LIABILITY
A Security deposit will be kept to protect us from loss and damage to any of our equipment. This can be included in your invoice or a valid credit card is also accepted. Any damage to Last Hurrah property is the responsibility of the client. Paper or plastic cups will be served at the bar during the final 90 minutes of service and/or where a pool is located for use within the venue to avoid glass breakages in the pool. Any glassware found in the pool is at the liability of the client. Last Hurrah reserves the right to refuse or cease all service where there is a breach of Responsible Service of Alcohol policy including, but not limited to, glassware in the pool, excessive or aggressive behaviour, intoxication, illegal drug and narcotic use, or at the discretion of Last Hurrah Management.
Any damage to table cloths due to red wine will incur a $40.00 cleaning fee.
Any breakages to our glassware by yourself or a guest at the event, will render the client liable to pay the replacement costs. $5 AUD per glass or plates/cutlery/servingware. If our premium ware is used at your event, the replacement cost will be quoted at time of booking on request. Bintang is supplied direct from the manufacturer and as part of the terms and conditions of supply all bottles are to be returned to the manufacturer at the end of the event. It is the responsibility of the guest to ensure that all care an responsibility is taken to ensure that bottles are not taken offsite, lost or damaged. Any loss of more than 24 bottles (one crate) of Bintang bottles may be on charged to the client at the discretion of Last Hurrah Management.
CANCELLATION POLICY, FORCE MAJEURE AND REFUNDS
In the event of an event cancellation, the following applies:
Less then 31 days prior to booking, no monies will be refunded.
More than 31 days prior to event date the customer will be refunded their payment, on the basis that the date can be re-booked, less an administration fee of 10%. Rebooking a date requires a new booking of equivalent or greater size within the same month. If the date cannot be re-booked, no money will be refunded.
In the case of a major disruption due to COVID related incidents, including, but not limited to, government shutdown, guest of honour isolation, illness or border entry regulations, or any other COVID related incident, the event may be postponed for up to 12 months.
As COVID is now a known risk, all risk lies with the guest. No refunds will be provided for cancellation due to COVID. The client may opt to postpone and rebook within a 12 month period.
In the event of any Force Majeure event or Act of God, our policy is to work with the client to find a suitable re-booking date inside 12 months of the original scheduled date or at another time at management’s discretion. If this cannot be arranged or agreed upon, standard cancellation policy applies.
It is strongly advised that the client seek their own private insurance contracts to cover for loss or change in schedules and plans, or any other unforeseen circumstances. We require a minimum of 30 days notice prior to the event date for rescheduling of events due to ordering and rostering requirements.
With exception to postponement related to COVID, only one postponement of date is permitted. If the event is postponed once and then subsequently postponed again or cancelled, our default cancellation policy applies.
Once payment is made and a signed copy of these terms has been receipted by Last Hurrah Group, a contract has been agreed upon. Last Hurrah accepts no changes to the contract terms outside of what is permitted within the contract and to the extent of Indonesian Law.
Last Hurrah Management reserves the right to postpone or cancel events where the safety of its staff are at risk or there are concerns relating to staff safety, health or brand and reputation damage or at its sole discretion. Written communication will be provided to notifying the client of intent to cancel no more than 14 days prior to event scheduled commencement time. Last Hurrahs default force majeure policy for all events is to postpone rather than cancel. In the event that Last Hurrah cancels an event at its discretion and a breach of these terms has not been identified Last Hurrah will issue a full refund to the client.
Any refunds that are to be issued will be issued via a credit note within 7 days of cancellation and the refund will be transferred to the nominated bank account within 30 days of the date of issue on the credit note.
Our packages commence from the time that welcome drinks are served. Extra time can be requested and will be charged an amount based on package chosen.
Our bar package inclusions are listed in the Last Hurrah website and will be listed on your invoice.
Due to Indonesia’s fluctuating alcohol prices, our package prices may increase despite a deposit being paid, if there is a sudden increase in tax rates by the government or any unforeseen circumstances with the supply chain. It is acknowledged that Bali is a small island and supply of alcohol and certain products and raw materials cannot be guaranteed.
Due to occasional availability limitations in Bali, if we need to substitute a particular brand of alcohol for another, this will be communicated to the client for approval. Premium grade spirits from legitimate manufacturers will always be supplied by Last Hurrah.
We charge no corkage fees for beer, wine or champagne brought in by the client. Spirits for general service are prohibited from being supplied by the client. Additional specialist items may be permitted at the discretion of Last Hurrah Management. A glassware fee is applicable in some cases and if table service of wine is required, an additional fee for extra staff may apply. Table service is included in set menu and family sharing formats only. A single round of water service is provided for all food service formats.
If your event has more than the confirmed total number of guests, the package is not longer deemed free-flow and Last Hurrah take no responsibility should the alcohol run out. Additional charges will apply for unexpected/uncharged guests.
Shots are not part of our packages. If you wish to include this option, please speak with your Last Hurrah representative so they can advise you of any additional charges. Double shots within cocktails or as general mixers are not permitted and are in breach of our Responsible Service of Alcohol policy.
Handling, chilling or serving of any client supplied bottles must be communicated to Last Hurrah at least 30 days prior to event date in order for us to facilitate space and staff allocation. A fee may be applicable, however corkage is generally not charged.
If a food tasting occurs and the client books through Last Hurrah, 100% of the food tasting fee will be credited to their balance invoice.
All buffet or Food cart packages will be served for a maximum of 90 minutes
Dessert buffets will be served for a maximum of 60 minutes.
Dessert pass around will be served for 20 minutes and any remaining desserts will be plated and left for self service on the tables, including wedding cake service.
Late Night snacks, if selected can be scheduled for no later than 9pm for a serving time of 20 minutes maximum.
Our food preparation kitchen setup will be completed with our Aladdin tent or Flat Roof Tent. We will make sure there is suitable space for this at the villa inspection. If there is not, an alternative will need to be arranged with the villa / venue.
Rectangle & Round Tables and either Tiffany, Bentwood or cross-back chairs are supplied in our package. Other requests will incur an additional fee.
Standard white crockery, white linen and silver cutlery is provided for the packages that include it.
Special dietary requirements due to allergies or intolerance’s should be communicated to Last Hurrah at least 30 days prior to the event date through use of the food service proforma.
CHILDREN’S PRICING POLICY
For Buffets and Food carts, children 12 and under are offered the kids menu at 12.50 per head. 12 and over are standard adult price.
For canape and set menus, kids 12 and under are charged at 50% for same menu and 12 and over are charged at adult price.
The option to have a separate kids menu is available and is charged at $12.50 AUD per child. This includes main, dessert and beverages.
Should there be an discrepancy between the terms and conditions published on our website and this document, this document will supersede any terms and conditions listed on another document or website. The terms and conditions are subject to change without notice.